Experience
16+ years building analytics and AI capability from fragmentation into enterprise operating systems — across consulting, financial services, loyalty, and retail. The pattern is consistent: build the thing, build the adoption, build the trust.
2016 — Present
Head of Analytics & Strategic Data Initiatives
Qantas Loyalty · Sydney, Australia
Led the analytics function for Qantas Loyalty for nearly a decade. Built the team, the ML platform, and the enterprise intelligence systems from the ground up — across Financial Services, Retail, and SME. Owned the full data workstream for major commercial products. Ran the GenAI program from pilot through to enterprise tool selection. Sat alongside C-suite to shape commercial strategy and built the business cases that earned investment in AI capability. Same pattern throughout: build the team, earn the trust, make it stick.
2014 — 2016
Senior Manager, Strategy & Analytics
American Express · India (supporting 24 global markets)
Ran the analytics centre of excellence for American Express's Travel & Lifestyle division across 24 global markets. Delivered NLP-driven service quality analysis, propensity models for hotel partnership management, and global KPI frameworks used by market heads to run their businesses.
2013 — 2014
Strategy Consultant
I3 Consulting · Singapore & Middle East
Advised Tier-1 financial institutions across Asia Pacific and the Middle East on data and analytics strategy — from C-suite scoping through to delivery. Work spanned customer data architecture, credit risk models, and some of the first Basel III-compliant credit scoring implementations in the Middle East.
2010 — 2012
Co-founder & Director
Finalytics Consultancy · US & India
Co-founded an analytics advisory firm across the US and India, growing to 20+ professionals within two years. Secured institutional investment for a quantitative risk assessment platform that became the firm's core IP.
2009 — 2010
Associate, Financial Market Advisory
BlackRock · India
Built loss forecasting models and valuation frameworks for structured products within BlackRock's Financial Market Advisory practice — working across central banks, real estate lenders, and institutional investors during the post-GFC period.
2007 — 2009
Analyst
Indus Valley Partners · US & India
Built analytics solutions for tier-1 hedge funds and asset managers across the US and India, managing the full delivery lifecycle from requirements through to handover.